Branch8 - Your Complete Digital Operations Partner

Your Complete Digital Operations Partner

Build. Launch. Scale. We'll Run It All.

We provide operational teams that execute your digital commerce, CRM, and customer experience strategies end-to-end. From platform development to daily operations, our specialists become extensions of your business, delivering results without the complexity of traditional hiring or offshore outsourcing.

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Partnerships

What we deliver

200+

Operations Specialists

50+

Platform & Technical Experts

30+

Team Leads & Project Managers

150+

Client Engagements

Years Powering Digital Operations

Technical expertise that powers operational excellence.

E-Commerce Platforms

Shopify & Shopify Plus • Magento 2 • Salesforce Commerce Cloud • Adobe AEM • WooCommerce • BigCommerce

CRM & Marketing Automation

Salesforce Sales Cloud • Salesforce Marketing Cloud • HubSpot • Marketo • Pardot • ActiveCampaign • Klaviyo

Customer Service Platforms

Zendesk • Freshdesk • Intercom • Salesforce Service Cloud • Gorgias • LiveChat

Analytics & Business Intelligence

Google Analytics 4 • Adobe Analytics • Tableau • Power BI • Mixpanel • Looker

Operations & Project Management

Asana • Monday.com • Jira • Slack • Microsoft Teams • NetSuite • SAP • Odoo

Payment & Logistics

Stripe • PayPal • Adyen • ShipStation • AfterShip • Returns Management Systems

Not an agency. Not typical BPO. Something better.
Something better.

Complete Team Solutions

Stop managing multiple vendors and freelancers. We provide fully-staffed, managed teams with the exact mix of specialists, coordinators, and leadership needed to execute your strategy completely.

Technical + Operational Expertise

Unlike traditional BPO providers, we have deep platform expertise. We can build your Salesforce instance, optimize your Shopify store, or develop custom integrations—then manage the daily operations seamlessly.

Immediate Deployment

Our pre-trained specialists start delivering value within days. No months-long hiring processes, no painful onboarding. No productivity gaps. Just immediate impact.

Flexible Scaling

Start with three people or thirty. Scale up for peak seasons, optimize during slower periods. Add capabilities as your business evolves. Complete flexibility without long-term commitments.

Quality Without Compromise

Our specialists match or exceed the performance you'd expect from local hires—with rigorous training, real-time monitoring, and continuous improvement built into every engagement.

CORE SERVICES

Complete operational teams.

Built for your business, managed by specialists.

CRM Operations Teams

Daily campaign execution, lead management, data quality, and customer journey automation—our specialists handle everything while you focus on strategy.

E-Commerce Operations Teams

Launch and scale your online business with dedicated teams managing the complete operation: platform management, product merchandising, inventory coordination, order processing, marketplace operations, and promotional campaigns.

Customer Experience Operations

Deliver world-class service with trained teams managing your customer communications across all channels—email, chat, phone, social. We handle inquiries, technical support, order management, and escalations while maintaining your brand voice.

Platform Development & Integration

Build high-performing digital infrastructure on Shopify, Magento, Salesforce, or Adobe AEM. We develop custom features, integrate systems, migrate platforms, and optimize performance—then transition to operational management.

Business Intelligence & Analytics

Turn data into decisions with analysts building dashboards, tracking KPIs, analyzing customer behavior, and providing strategic recommendations that continuously improve performance.

Trusted by brands that demand operational excellence.

Also serving: Evisu • Lululemon • Francfranc • Bauhaus • Homeplus • Lane Eight • Asiaray

View Case Studies

Hong Kong International Airport

Managing customer service operations for millions of passengers annually

Chow Tai Fook

Complete e-commerce and CRM operations for Asia's leading jewelry retailer

Chow Sang Sang

End-to-end digital operations and Salesforce management

Lacoste

E-commerce operations and customer experience management

From discovery to deployment.

Systematic, transparent, results-driven.

Operational Assessment

We analyze your current operations, technology stack, business goals, and pain points. Together we identify opportunities, define success metrics, and design the optimal team structure.

Team Build & Integration

We recruit, train, and onboard your dedicated team. You'll meet every specialist and approve the team structure. We handle all HR, management, infrastructure, and quality assurance.

Execute & Optimize

Your team starts delivering immediately while we monitor performance, gather feedback, and continuously refine processes. Regular reporting keeps you informed, quarterly reviews ensure alignment.

What our clients say

“Branch8 doesn't feel like a vendor—they're an extension of our team. Their operational specialists handle everything from Salesforce administration to campaign execution to customer data management. The quality matches what we'd expect from internal hires.”

Head of Digital Transformation

Head of Digital Transformation, Leading Jewelry Retailer

Stats that matter

94%

Client Retention Rate

4+ Years

Average Client Relationship

48 Hours

Average Team Deployment Timeline